Privacy Statement

Tea Unlimited | The Tea Factory, located at Hoofdstraat 15-25 9973 PD Houwerzijl Netherlands, is responsible for the processing of personal data as reflected in this privacy statement. Johan Lange is the Data Protection Officer for Tea Unlimited | The Tea Factory.

Contact details

• Email address: groothandel@theefabriek.nl
• Phone number: 0595-572053 / +31 595 572053

Personal data we process

Tea Unlimited | The Tea Factory processes your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Data about your activities on our website
• Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect information about website visitors who are under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore encourage parents to be involved in their children’s online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at postorder@theefabriek.nl and we will remove this information.

For what purpose and on the basis of which basis do we process personal data?

Tea Unlimited | The Tea Factory processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter, if you have consented to it
• Calling or emailing you if necessary to perform our services
• Informing you of changes to our services and products, via a newsletter, if you have consented to this
• Allowing you to create an account
• To deliver goods and services to you
• Tea Unlimited | The Tea Factory analyzes your behavior on the website in order to improve the website and tailor the offer of products and services to your preferences.
• Tea Unlimited | The Tea Factory also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making

Tea Unlimited | The Tea Factory does not, on the basis of automated processing, make decisions about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without a human being (for example, an employee of Tea Unlimited | The Tea Factory) sitting between them.

How long we keep personal data

Tea Unlimited | The Tea Factory will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected.

Sharing personal data with third parties

Tea Unlimited | The Tea Factory does not sell your information to third parties and will only provide it to you if necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. Tea Unlimited | The Tea Factory remains responsible for these processing operations.

Cookies, or similar techniques, we use

Tea Unlimited | The Tea Factory uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. It also allows us to optimize our website. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings.

Viewing, modifying or deleting data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Tea Unlimited | The Tea Factory and you have the right to data portability. This means that you can make a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You may send a request to access, correct, delete, data transfer of your personal data or request the revocation of your consent or objection to the processing of your personal data to groothandel@theefabriek.nl. To ensure that the request for access is made by you, we ask that you send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen’s Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Tea Unlimited | The Tea Factory would also like to inform you that you have the opportunity to file a complaint with the national regulator, the Personal Data Authority. You can do so at the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we secure personal data

Tea Unlimited | The Tea Factory takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or at groothandel@theefabriek.nl